The Mentor Remote displays are beneficial for operators at the CBW. To use these displays you must have a Multitrac or Mildata PC that supports the Online Communicator. The remote displays look at Online Communicator information, usually located on the Multitrac Computer.
For Windows 10
(Troubleshooting previous versions of Windows is a very similar process and is shown below the Windows 10 steps)
At the Multitrac Computer:
1. Verify that the Online Communicator is running on the task bar of the Multitrac Computer.
2. Click once on the Online Communicator from the task bar making sure that
COM1 is OK (COM5 on older versions of Windows):
If not OK see the article on How Do I Configure a MOXA Card
3. Right click on the Online Communicator blue bar and select Configure.
4. Click on each machine in the Machine List and verify that the machines are
ONLINE
If the machines are not Responding, please contact Milnor Tech Support for information or refer to your Mildata manual.5. Verify the Port Setting On Online Communicator. In the online communicator window, view the Port number for Network Connections
6. Type "Control Panel" in the search in the bottom left hand of your screen. Go into the Control Panel.
7. Double Click on "Network and Sharing Center"
8. Click on "Change adapter settings"
9. Double Click on Local Area Connection 1.
10. Turn off Version 6 by
unchecking the box next to "Internet Protocol Version 6 (TCP/IPv6)" if it is checked. We never use Internet protocol version 6 and have found that it might interfere with communications if left enabled.
11. Double Click on "Internet Protocol Version 4 (TCP/IPv4)"
12. Note the IP address for the Multitrac PC. If it the system is networked per Milnor Networking Specifications then the IP address for Multitrac PC is
192.168.0.24.
At the Mentor Computer:
1. Login to Mentor
2. Click the Configuration (Slider) button on the right side of the screen. Then click on System Displays.
3. Make sure that the Multirac/ Mildata Computer IP address matches the actual IP address of that PC.
4. Make sure that the Port matches Online Communicator Network Communication number.
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For Windows XP/7 etc.
At the Multitrac Computer:
1. Verify that the Online Communicator is running on the task bar of the Multitrac Computer.
2. Click once on the Online Communicator from the task bar making sure that
COM5 is OK .
3. Right click on the Online Communicator blue bar and select Configure.
4. Click on each machine in the Machine List and verify that the machines are
ONLINE
If the machines are not Responding, please contact Milnor Tech Support for information or refer to your Mildata manual.5. Verify the Port Setting On Online Communicator. In the online communicator window, view the Port number for Network Connections
6. Verify the Multitrac computer name. Press Start/Settings/Control Panel. Double Click on System.
At the Mentor Computer:
1. Login to Mentor
2. Select Configuration/Remote System Displays from the main menu. Confirm that the Remote Computer Name is the same name on the Multitrac Computer. Verify that the Port number on the top of the screen matches the port number found in Online Communicator on the Multitrac Computer.
3. Verify that the Display for each machine is enabled for up to 6 Displays.
4. Verify that the number in each display represents the machine number as listed on the Online Communicator Configuration Screen. These Machines start at Number Zero (0).
If the above steps do not fix the problem or if you have an error stating that you cannot connect with computer name Multitrac1; please see the article on Networking Milnor PC's.
